Refund policy

RETURN POLICY

 

Last updated 20 December 2020

 

Thanks for l’purchase. We hope you are satisfied. However, if for any reason you are not completely satisfied with your purchase, you can return it to us for in-store credit only. Please see below for more information on our return policy.

 

COME BACK

All returns must be stamped within seven (7) days of the date of purchase. All returned items must be new and unused, with the packaging and the original labelsi.

 

RETURN PROCESS

To return an item, please email customer service at servizio@fontanaeditore.com to get a number RMA (Return Merchandise Authorization). After receiving an RMA number, place the item securely in its original packaging, include your proof of purchase, and ship the return to the following address:

 

Fontana Publisher

Attn: returns

RMA #

Ausugum Course, 98

Borgo Valsugana, TN 38051

Italy

 

Please note that you will be responsible for all return shipping costs. We strongly recommend that you use a traceable method to ship your return.

 

REFUNDS

Once we have received your return and have checked the condition of your item, we will process your return. Please allow at least seven (7) days from receipt of your item to process your return. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned: ● ebook

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Note that

● Articles in Discount they are ON FINAL SALE and cannot be returned.

 

REQUESTS

If you have any questions about our return policy, please contact us at:

+39 3336828895

servizio@fontanaeditore.com